Virgen Emporium Help Center

How Do I Check My Order Status?

Check your order status online by entering the order number or logging in to your VirgenEmporium account. You’ll also receive email updates if your order status changes.
What if my merchandise arrives damaged?

If you order arrives with damage, please contact Customer Support. We will assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.
Are there any delevery restrictions?

Any states with delivery restrictions will be noted on each item’s product information page. For items eligible for delivery to Alaska and Hawaii, please allow an additional 2-5 business days. Additional remote surcharges may apply. We are not able to ship to international destinations, PO Boxes, APO/FPO/DPO addresses at this time.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.